Privacy Policy

Welcome to Charles & James Salon Studio

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our salon services. We are committed to safeguarding your privacy and ensuring you have a positive experience with us.

Information We Collect

We may collect personal data such as your name, email address, phone number, and service preferences when you interact with our studio. This includes information you provide when:

• Booking an appointment online or in-person
• Joining our loyalty program
• Making payments for our services
• Contacting us through our contact form or phone
• Submitting feedback or reviews
• Browsing our website (through cookies and analytics)

We also automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, and pages visited.

How We Use Your Information

Your information is used to:

• Schedule and manage your appointments
• Process payments for services
• Manage our loyalty rewards program
• Send appointment reminders and confirmations
• Respond to your inquiries and feedback
• Improve our services and customer experience
• Send promotional offers (with your consent)
• Comply with legal obligations

We will never sell your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (such as payment processors), so long as those parties agree to keep this information confidential.

Cookies and Tracking Technologies

We use cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., booking system)
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Remember your settings and preferences

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. These measures include:

• Secure server infrastructure for online bookings
• Encrypted payment processing
• Limited physical access to client records
• Regular security assessments
• Trained staff on data protection protocols

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Withdraw consent for marketing communications

To exercise any of these rights, please contact us at charliejrpalmares@gmail.com. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to other sites that are not operated by us, such as payment processors or social media platforms. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are generally intended for adults. We do not knowingly collect personal identifiable information from children under 13 without parental consent. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.