Welcome to Charles & James Studio. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at charlesandjamesstudio.com or book an appointment with us. By using our site, you agree to the practices described below.
01 Information We Collect
We collect information you voluntarily provide when you book an appointment, contact us, or interact with our site. This may include:
- Personal identifiers — your full name and phone number
- Contact details — email address (if provided)
- Appointment details — preferred service, date, time, and stylist preference
- Special requests — any notes you include about your desired look or preferences
- Communication consent — whether you agree to receive appointment reminders or promotional messages
We also automatically collect limited technical data when you visit our site, such as your browser type, device type, IP address, and pages visited, through standard web analytics tools (Google Analytics).
02 How We Use Your Information
We use the information we collect for the following purposes:
- To confirm and manage your appointment booking
- To send appointment reminders via SMS or email (if you opted in)
- To respond to inquiries or special requests
- To send exclusive promotions or styling updates (only if you opted in)
- To improve our services and website experience through anonymized analytics
- To comply with applicable laws and protect our legal interests
We will never use your information for purposes beyond what is listed above without your explicit consent.
03 How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Service providers — trusted tools we use to operate our business, such as Netlify (form processing and hosting) and Google Analytics (anonymized website statistics). These providers are contractually obligated to protect your data.
- Legal obligations — if required by law, court order, or government authority in the Philippines.
- Business transfers — if Charles & James Studio is acquired or merged, your data may transfer as part of that process, subject to the same privacy protections.
04 Data Retention
We retain your booking and contact information for as long as necessary to fulfill the purposes outlined in this policy — typically for the duration of our business relationship and up to two (2) years afterward for record-keeping purposes.
You may request deletion of your data at any time by contacting us directly (see Section 11). Upon a valid request, we will delete your personal data within 30 days unless retention is required by law.
05 Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. Specifically:
- Google Analytics — collects anonymized data on how visitors use our site (pages visited, session duration, device type). No personally identifiable information is shared with Google Analytics.
- Google Tag Manager — manages tracking scripts in a privacy-friendly way.
- Performance cookies — help the site load faster on repeat visits.
You can disable cookies through your browser settings at any time. Note that disabling cookies may affect some site functionality. Our site does not use cookies for advertising or remarketing purposes.
06 Your Rights
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal data:
- Right to be informed — to know how your data is collected and used
- Right to access — to request a copy of the personal data we hold about you
- Right to rectification — to correct any inaccurate or outdated information
- Right to erasure — to request deletion of your personal data
- Right to object — to opt out of marketing communications at any time
- Right to data portability — to receive your data in a structured, readable format
To exercise any of these rights, please contact us using the details in Section 11. We will respond within 15 business days.
07 Data Security
We take the security of your personal information seriously. Our website is hosted on Netlify with HTTPS encryption enforced on all pages. Booking form submissions are transmitted securely and stored in Netlify's encrypted form data system, accessible only to authorized studio staff.
While we implement industry-standard safeguards, no method of transmission over the internet is 100% secure. We encourage you to contact us directly if you have concerns about a specific data interaction.
08 Third-Party Links
Our website contains links to third-party platforms including Instagram, Facebook, TikTok, YouTube, WhatsApp, and Google Maps. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you visit.
We are not responsible for the content or privacy practices of external websites or platforms.
09 Children's Privacy
Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it promptly.
Minors visiting the studio must be accompanied by a parent or guardian who may provide consent on their behalf.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we do, we will update the Last Updated date at the top of this page.
We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11 Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to us through any of the following:
DLS Building, Basak North Central Highway, Mandaue City, Cebu 6014, Philippines